When will my order be delivered?
All our products are made to order and are usually dispatched in 4 to 5 working days. It takes another 3 to 4 working days for delivery across India after dispatch.
International orders would take 9 to 11 working days for delivery after dispatch.
We would be emailing you the tracking details post dispatch of your order.
Note: In the case of any unforeseen circumstances the product dispatch or delivery could extend up to additional 5 working days.
How do I check the status of my order?
You can check the status of your order by clicking Track My Order page.
Your order will take 4-5 days to ship. The tracking link may take up to 24 hours from shipping to get activated. Once your order is placed, we will send you confirmation of your order details on e-mail.
Again, once we dispatch your shipment you will be notified via email.
In case of any unusual event which delays your order, you will receive an update from us.
I want to modify/cancel my order.
You can only modify/cancel your order within 24 hours of placing it by emailing us your order number and the details.
Email - firstname.lastname@example.org
You will not be able to modify/cancel your order after 24 hours of placing it.
I wish to exchange/replace my product.
We want to be sure you’re 100% satisfied with your order, which was custom made especially for you. If your order is wrong, you’re not happy with the prints, or if it isn’t what you expected for any reason, our Customer Support will gladly replace or exchange any items free of charge within 10 days of delivery.
Give our Help Team a shout at email@example.com, or simply reply to your order or shipping confirmation email. We're happy to help!
Note: We offer one time replacement only! International orders are not eligible for return/exchange/refunds.
Incase of return/exchange items must be returned in their original condition with our box + packaging + tags / labels as delivered to you, or it will not be accepted by our Warehouse.
What is your return/refund policy?
Since our items are printed to order, we don’t do traditional returns or refunds. However, we have a one time exchange/replacement policy in place which ensures that if you aren't happy with your order for any reason, all you have to do is give our Help Team a shout within 10 days of receipt by emailing us at firstname.lastname@example.org or simply reply to your order or shipping confirmation email*. We’ll get you set up with a hassle free replacement. We're here to help and only an email away!
*Please include pictures of your product(s) if applicable. Photos are always super helpful and appreciated.
I have another query.
You can reach us at email@example.com with all your queries.