Frequently Asked Questions
I have placed an order, when will my order be delivered?
Once you place the order, please have a look at the below chart to know the dispatch and delivery time for the product:
Slim Fit Tees | Dispatched in 1-2 working days | Delivered in 5-7 working days
Regular International Fit Tees | Dispatched in 4-6 working days | Delivered in 5-7 working days
Regular International Fit Hoodies | Dispatched in 4-6 working days | Delivered in 5-7 working days
Phone Cases | Dispatched in 3-4 working days | Delivered in 5-7 working days
We strive to deliver our products within 5-7 business days (after dispatched). However, it might take a little longer in some unforeseen circumstances. In the event of unforeseen circumstances, it could extend up to 10 days.
How do I track my Ultykhopdi order?
We value your time, hence we have made it super convenient for you to track your order:
Once your order is dispatched, a tracking link will be sent to you via SMS on your mobile number. You can easily track your order by clicking on the "Track My Order" tab" on our home page.
Haven't received an SMS yet? Just drop us an email at email@example.com with your order number and we would be more than happy to track it down for you :)
I tried placing an order using my debit/credit/net banking. the order was not successful, but my money got deducted. what really happened with my money?
Please check your bank/credit card account to first ensure if the amount has been deducted. If your account has been debited after a payment failure, we would request you to contact your bank.
For assistance you can get back to us, we will be happy to help you out. Please drop us an email - firstname.lastname@example.org
When & how can I cancel my order?
You can cancel your order only within 24 hours of placing the order. To cancel your order, please email us your order details - email@example.com
I messed up my shipping & billing address, what should I do?
If your order has not been dispatched yet from our warehouse, we are more than happy to correct the shipping address for you.
Just send a note to firstname.lastname@example.org with your correct shipping address and the order number and we will update it for you.
How do I find the correct size for garments?
Please refer to our detailed size chart in every product description for exact measurements.
What is your return/exchange policy?
All products on our website are custom printed especially for you, as soon as you order it. We always want to ensure that you love our products as much as we love making them for you. So we triple check every step along the way to guarantee their quality. Although we cannot accept returns on these custom printed products, we'll happily replace items that arrive damaged or if the quality is unsatisfactory.
Hence in a rare case where you do receive damaged product, please follow these steps and we would be glad to assist you with the same:
- Email - email@example.com with your (Order number) _returns in the subject field (within 24 hours of receipt of the products).
- Describe in as much detail as possible, the damage to your product and attach digital photographic evidence detailing the damage to the product
- We will contact you within 24 to 48 working hours.
- Please review our size charts before placing your order.
- Please review your order confirmation email as soon as possible after you place your order to make sure that your order is correct. If you ordered the wrong size, design, or product style we can usually correct the problem only within 24 hours of placing the order.
- We do not accept return/exchange for any XXXL size products.
- We do not accept return/exchange for products purchased on discount, offers.
- Please note that the cost of returning the product to ultykhopdi.com is the responsibility of the purchaser.
I ordered an incorrect size product by mistake, what should I do?
We only print the exact number of shirts sold for each sale so we do not have any extras for exchanges. We request you to double check the size chart in the product description to ensure that you are ordering the correct size.
We are currently unable to exchange or issue a refund for products with incorrect size ordered by you or if the products are used, laundered or customer damaged goods. Items that do not match these criteria are non-returnable and will be denied.
However, if you receive an incorrect product, please email us at firstname.lastname@example.org within a period of 24 hours from the date you received the product and we will take care of the rest and ensure this does not happen again.
Please note that the cost of returning the product to ultykhopdi.com is the responsibility of the purchaser.
How do I pay for my Ultykhopdi order?
Following are the payment options supported by Ultykhopdi:
A) Credit Card
B) Debit Card
C) Net Banking
Will my product look exactly like what appears on the website?
What you see on the website is a digital approximation of what you will see on your printed products. We do our best to keep what’s on our site in sync with what you receive, but we cannot 100% guarantee colors of the products, colors of print, placement, or size of print to be exactly what you see online.
I need more help. Who do I contact?
Please send us an email: email@example.com